What you see
One job, three views of it.
A made-to-order line item is worked by three people who never look at the same screen: whoever runs the shop, whoever makes the thing, and whoever bought it. StatusClerk gives each of them one view of the same job, derived from the same facts, so none of them has to ask another for a status.
The merchant · in the Shopify admin
What to make, and what is stuck.
Every unfulfilled line item is a job — not an order, a line item — with the personalisation as typed, the quantity and a due date from your lead times.
Five counts on top: needs attention, awaiting customer, ready to produce, in production, overdue. “Ready to produce” is derived from artwork and approval, never typed, so it is never stale.
Tick the identical work and print one run sheet for the lot.
When the last piece of an order is done, the order moves to Ready to ship: what goes in the box, a packing slip, and a link to fulfil it in Shopify. It leaves the list on its own once it has shipped.
#1041 · P.N. Monogram: P.N. · Thread colour: Navy 19 Sep Ready to produce Approved
#1041 · P.N. Engraving: The Nakamura Family · Est. 2019 · Font: Serif 111 Sep Awaiting approval Sent, viewedv2 · sent 2 Sep
#1035 · A.R. Engraving: Cheers to 40 · Font: Script 21 day late
due 3 Sep In production None needed
The customer · on their order page
Where their thing is, without emailing you.
The Shopify order status page, in your store's theme, straight from the confirmation email. No separate tracking site, no extra email to write.
The personalisation exactly as they typed it, and a proof to approve or send back — with ten minutes to change their mind.
Dates come from your lead times and closure calendar. Change one and the customer is told, with the reason.
28 Aug
29 Aug
1 item
Font: Serif
Where this item is
Once approved, you can change your decision for 10 minutes more.
Where this item is
The maker · at the bench
Paper to work from, a code to move it.
One row per piece: the words to cut set large, the quantity, the needed-by, and a box to tick. No login, no screen to wake.
Scan the code on a piece and the phone offers the next stage or Mark done. Scan the header code and the whole batch moves at once.
Every scan can be undone for a minute, so a mis-scan on a busy morning is not a customer email.
a scan moves the whole item on; mark done ticks off the piece you scanned
Sign off ____________________ Date ________
Est. 2019
- New, done
- Artwork, done
- Awaiting approval, done
- Ready to produce, done
- In production, now
- Done, to come
In production · since 3 Sep · next: Done
How the three stay in step
Nobody types a status.
The maker's scan is the same event the merchant's queue counts and the customer's page reads. A stage change writes a Shopify tag and an order metafield at the same moment, so Flow, saved views and your other apps see it too. That is why the three views cannot disagree: there is only one fact, shown three ways.