Guides
The questions makers ask.
Written for the owner of a two-to-six-person personalised-goods shop who runs the bench and the inbox. Maker words, no jargon, no product pitch until the end.
Guide · Order status
Custom order status on Shopify: what customers can actually see, and how to show more
Shopify's order status page shows confirmed, then shipped. For a made-to-order shop that is a two-week silence. What it can show, and how a per-item status works.
Guide · Proofs
Proof approval for personalised orders: getting a yes before you make it
A typo engraved is a remake nobody pays for. What a proof step has to show, when not to ask for one, and how to run it without stalling the queue.
Guide · The queue
A production queue for a made-to-order Shopify shop, without a spreadsheet
The orders list is a list of orders, not of things to make. What a queue needs per line item, why ready to produce should be derived, and how batching works.